Frequently Asked Questions
Common questions about plans, tokens, and how AskGuardian works for your WordPress store.
Do I need WooCommerce installed to use AskGuardian AI?
No! AskGuardian AI works on ANY WordPress website — including blogs, corporate websites, service agencies, and portfolios. It answers customer questions based on your site pages, posts, and custom instructions. If you do happen to run WooCommerce, AskGuardian automatically unlocks extra e-commerce superpowers like live product catalog search, automatic stock sync, and clickable product cards.
Do I need an OpenAI account or my own API key?
No! Everything is completely included in your plan. We manage all the AI infrastructure, processing, and updates so you never have to sign up or pay OpenAI separately.
How does AskGuardian know what products I sell?
Once you install the WordPress plugin, AskGuardian automatically connects to your WooCommerce store and syncs your catalog, prices, and stock levels so customer answers are always accurate.
Can I customize the chat widget's look and personality?
Yes! You can choose between AskGuardian Modern (dark glassmorphism) or Classic Light, set your brand colors, and add custom instructions (like highlighting free shipping or return terms).
Can I change plans or cancel at any time?
Absolutely. You can upgrade, downgrade, or cancel your subscription whenever you want with one click directly inside your account portal.
How does token billing and usage tracking work?
Each plan includes a monthly token allowance. Tokens are consumed only when visitors interact with your AI assistant. You can monitor your token usage in real time from your AskGuardian portal.
Can I use AskGuardian on multiple websites?
Yes! Our higher-tier packages include multiple site licenses, and you can easily manage all your connected stores and domains from a single AskGuardian account.
Still have questions?
Can't find the answer you're looking for? Our support team is ready to assist you.