AskGuardianAI Terms and Conditions

AskGuardianAI is an AI-powered customer-support solution designed for WordPress websites and WooCommerce stores.

Depending on your subscription plan and configuration, the service may include:

• AI-powered customer support chat;
• indexing of website content;
• WooCommerce product catalogue integration;
• product, price and stock information retrieval;
• AI-generated answers to visitor questions;
• product recommendations;
• conversation history;
• website and product synchronisation;
• custom AI instructions;
• licence-key management;
• token usage tracking;
• support for multiple websites; and
• other features introduced as the service develops.

Some features may depend on compatible versions of WordPress, WooCommerce, third-party plugins, themes, browsers or hosting environments.

AskGuardianAI uses artificial intelligence to generate responses based on information available from the connected website, product catalogue, customer instructions and relevant conversation context.

Although the service is designed to provide helpful and relevant answers, AI-generated responses may occasionally be inaccurate, incomplete, outdated or unexpected.

Customers are responsible for ensuring that information made available through their website, including product descriptions, prices, stock levels, policies and business information, is accurate and up to date.

AskGuardianAI should not be used as a replacement for professional medical, legal, financial, emergency or other regulated professional advice. Where appropriate, customers should provide visitors with access to human support.

Customers should make it clear to website visitors that they are interacting with an AI-powered assistant where required by applicable law.

AskGuardianAI must not be deliberately configured or presented in a way intended to mislead users into believing that the AI assistant is a human representative.

To use certain features, you may need to create an AskGuardianAI account. You agree to:

• provide accurate and current information;
• keep your login credentials secure;
• use a strong password;
• prevent unauthorised access to your account; and
• inform us promptly if you believe your account has been compromised.

You are responsible for activities carried out through your account unless they result from a security failure attributable to AskGuardianAI.

A valid AskGuardianAI licence key may be required to activate and use the WordPress plugin. Licence keys:

• are linked to the relevant AskGuardianAI account;
• may be limited to the number of websites included in your plan;
• must not be publicly shared, resold or distributed without permission; and
• may be suspended or disabled following cancellation, expiration, non-payment, fraud or a material breach of these Terms.

Attempting to bypass licence verification, token limits or subscription restrictions is not permitted.

AskGuardianAI offers paid subscription plans which may be billed monthly or annually. Each plan may include different token allowances, website limits, features, support levels and service capabilities.

The applicable price, billing period, taxes and subscription terms will be displayed before you complete your purchase.

Unless otherwise stated at checkout, subscriptions automatically renew at the end of each billing period until cancelled. By purchasing a recurring subscription, you authorise the relevant payment provider to charge your selected payment method for future renewals.

You can cancel your subscription through your AskGuardianAI account or by contacting us. Cancellation normally prevents future renewal charges while allowing access to continue until the end of the period you have already paid for. Your statutory consumer rights are not affected.

You may be able to upgrade or downgrade your subscription through the AskGuardianAI portal. Depending on the change, it may take effect immediately or at the beginning of the next billing period. Any applicable price adjustment will be shown before you confirm the change.

AskGuardianAI plans may include a specific number of AI tokens for each billing period. Tokens are used when the service processes AI requests and generates responses.

Actual token usage may vary depending on the length of the visitor's message, the amount of website information provided as context, previous conversation history, the length of the generated answer and technical processing requirements.

Unless specifically stated otherwise, unused tokens do not have a cash value, cannot be transferred, do not roll over to the next billing period and reset according to the relevant subscription plan.

If your token allowance is exhausted, some AI features may become temporarily unavailable until the allowance resets, the subscription is upgraded or additional capacity is purchased where available.

To provide relevant responses, AskGuardianAI may process content from a connected website. This may include pages and posts; business information; FAQs; service descriptions; website policies; product names, descriptions, prices, stock information and attributes; and other content made available for indexing.

You retain ownership of your website content. You grant AskGuardianAI permission to access, process, index, transmit and use this content only as reasonably necessary to provide and operate the service.

You are responsible for ensuring that you have the right to connect the relevant website; content made available to AskGuardianAI is lawful; your website information, prices and product information are accurate; your business complies with applicable consumer laws; appropriate privacy information is provided to visitors; you have an appropriate legal basis for processing personal data; your AI assistant is configured appropriately; and your use of AskGuardianAI complies with applicable law.

You should not intentionally provide unnecessary sensitive or special-category personal data to AskGuardianAI.

When AskGuardianAI is installed on a customer's website, messages entered by visitors may be processed together with relevant conversation information.

In most cases, the business operating the website determines why AskGuardianAI is being used and what information is processed. For this type of processing, the website owner generally acts as the Data Controller and INOTECHMENT LTD generally acts as the Data Processor. More information is available in our Privacy Policy and GDPR Policy.

Where a WooCommerce integration is enabled, AskGuardianAI may process product catalogue information to answer questions and make relevant recommendations. This may include product names, descriptions, prices, attributes and stock information.

AskGuardianAI is not the seller of products offered by our customers. The website owner remains responsible for sales agreements, product accuracy, pricing, stock availability, deliveries, returns, warranties, customer service and consumer-law obligations.

You must not use AskGuardianAI:

• for unlawful, fraudulent or deceptive activities;
• to distribute malware or harmful code;
• to interfere with the security or operation of the service;
• to gain unauthorised access to systems or information;
• to bypass token, website or subscription limits;
• to infringe third-party intellectual-property rights;
• to distribute unlawful content;
• to unlawfully impersonate another person;
• to deliberately overload or disrupt our infrastructure; or
• in a way that violates applicable privacy, consumer-protection or AI laws.

We may suspend or restrict access where reasonably necessary to protect the service, our customers, visitors or infrastructure.

AskGuardianAI and its related software, plugin code, website, dashboard, branding, documentation, design and technology are owned by or licensed to INOTECHMENT LTD.

While your subscription remains active, we grant you a limited, non-exclusive, non-transferable and revocable right to use AskGuardianAI in accordance with these Terms. No ownership rights in AskGuardianAI are transferred to you.

AskGuardianAI may depend on third-party providers for cloud infrastructure, artificial intelligence processing, payment processing, email delivery, monitoring, security and other technical services. The availability or performance of these providers may occasionally affect AskGuardianAI.

We process personal data in accordance with our Privacy Policy, GDPR Policy and applicable data-protection legislation. Where we process personal data on behalf of a business customer, additional data-processing terms may apply.

We use appropriate technical and organisational measures designed to protect AskGuardianAI and the information processed through the service. However, no internet-based system can guarantee absolute security.

Customers remain responsible for securing their own WordPress installation, administrator accounts, hosting environment, passwords and connected systems.

We aim to provide a reliable and continuously available service. However, AskGuardianAI may occasionally be unavailable because of maintenance, software updates, security work, infrastructure problems, third-party outages, internet connectivity issues or circumstances outside our reasonable control. Where possible, we will work to minimise disruption.

We may update AskGuardianAI from time to time to improve functionality, performance, compatibility, security, reliability or legal compliance. Features may be added, changed or discontinued as the service develops.

Where a material change significantly affects a paid service, reasonable notice will be provided where required by law.

You may cancel your subscription at any time. Unless otherwise required by law, cancellation normally takes effect at the end of the current prepaid billing period. You can therefore continue using the service until the subscription period you have already paid for expires. For more information, please see our Refund and Cancellation Policy.

Refunds and withdrawal requests are handled in accordance with our Refund and Cancellation Policy and applicable law. Nothing in these Terms removes or limits mandatory consumer rights available under Cyprus or European Union law.

Nothing in these Terms excludes liability where doing so would be prohibited by law. To the maximum extent permitted by law, INOTECHMENT LTD will not be responsible for indirect or consequential losses suffered by business customers, including loss of profit, revenue, business opportunity or anticipated savings.

For business customers, our total contractual liability relating to AskGuardianAI will normally not exceed the amount paid by the customer for the service during the twelve months immediately preceding the event giving rise to the claim. This limitation does not affect mandatory consumer rights.

AskGuardianAI is a customer-support technology. We do not guarantee that use of the service will result in increased sales or conversions, higher website traffic, improved revenue, particular customer outcomes or any specific commercial result.

We may temporarily suspend or terminate access to AskGuardianAI where reasonably necessary because of a material violation of these Terms, unlawful use, fraudulent activity, security threats, abuse of the service or persistent non-payment. Where appropriate, we will provide reasonable notice and an opportunity to resolve the issue.

We may update these Terms to reflect changes to our service, business practices or legal obligations. The latest version will always be published on the AskGuardianAI website together with the date of the most recent update. Where legally required, customers will be notified of material changes.

These Terms are governed by the laws of the Republic of Cyprus. This does not affect any mandatory consumer rights you may have under the laws of your country of residence.

For business customers, disputes will be subject to the jurisdiction of the courts of Cyprus unless otherwise agreed in writing.

If you have questions about these Terms, please contact INOTECHMENT LTD, Company Registration No. HE 428448, Republic of Cyprus, at support@askguardianai.com. Full registered company information is available through the Company Information section of the AskGuardianAI website.