AskGuardianAI Refund and Cancellation Policy

You can cancel your AskGuardianAI subscription at any time through your account or by contacting our support team. When you cancel:

• your subscription will normally remain active until the end of the period you have already paid for;
• you will continue to have access to the features included in your plan during that period; and
• your subscription will not automatically renew for another billing period.

We recommend cancelling before your next scheduled renewal date.

If you simply decide that you no longer wish to use AskGuardianAI, cancelling your subscription will normally stop future renewal charges rather than refund the current billing period.

For example, if you cancel a monthly subscription halfway through the month, you will normally continue to have access until the end of that paid month. The same general principle applies to annual subscriptions.

This does not affect any statutory refund, withdrawal or consumer rights that apply to you.

If you purchase AskGuardianAI as a consumer within the European Union or European Economic Area, you may have the right to withdraw from a distance contract within 14 days from the date the contract is concluded, without providing a reason.

To exercise this right, you must clearly inform us that you wish to withdraw from the contract. You can contact us at support@askguardianai.com.

AskGuardianAI subscriptions are normally activated shortly after purchase so that customers can begin using the service immediately. Where required by law, consumers may be asked to confirm that they want the service to begin during the statutory withdrawal period.

If you request that the service begins immediately and later exercise a valid right of withdrawal, we may be entitled, where permitted by law, to deduct or charge an amount proportionate to the service already provided before we received your withdrawal request. Your mandatory consumer rights remain unaffected.

The statutory 14-day consumer withdrawal right generally applies to individuals purchasing for personal purposes rather than businesses purchasing for professional or commercial use. Business customers remain entitled to any contractual rights provided by AskGuardianAI and any rights that cannot legally be excluded.

If you believe you have been charged twice, charged the wrong amount, charged after properly cancelling your subscription, purchased the wrong plan because of a technical error or experienced another billing problem, please contact us at support@askguardianai.com.

We will review the transaction and correct verified billing errors. Where appropriate, a refund will be issued.

If a technical issue materially prevents you from using a paid AskGuardianAI service, please contact our support team. We will first try to understand and resolve the problem.

Depending on the circumstances, we may correct the issue, restore access, reactivate a licence, extend the subscription period, provide an appropriate price adjustment or issue a refund where required by applicable law.

Temporary interruptions or issues resulting from a customer's own hosting environment, incompatible third-party software, incorrect configuration or services outside our reasonable control do not automatically qualify for a refund. This does not affect mandatory legal rights.

Consumers in the European Union may have additional legal remedies where a digital service does not conform to the contract. Depending on the circumstances, these rights may include having the service brought into conformity, receiving a proportionate reduction in price or terminating the contract and receiving reimbursement.

Nothing in this policy limits those mandatory rights.

Subscription fees provide access to a selected AskGuardianAI plan and its included token allowance. Tokens do not represent money, cannot be exchanged for cash, cannot normally be transferred between accounts, are not independently refundable and normally reset at the end of the applicable billing period unless stated otherwise.

If an entire subscription payment is legally refundable, previous token usage may be taken into account when determining any proportionate amount payable for service already provided, where permitted by law.

You may be able to upgrade or downgrade your AskGuardianAI subscription through your account. Any immediate charge, credit, new subscription price or change to your next billing amount should be displayed before you confirm the change.

Approved refunds will normally be returned to the original payment method. Once a refund has been issued, the time required for the funds to appear may depend on your bank, payment provider, card issuer or financial institution.

Where applicable law requires reimbursement within a particular period, we will follow that requirement.

If you believe a charge is incorrect, we encourage you to contact us first so we can investigate and try to resolve the matter. This does not affect your right to contact your bank or payment provider regarding an unauthorised or incorrect transaction.

To request a refund or exercise a withdrawal right, contact support@askguardianai.com. Please include, where possible, the email address associated with your AskGuardianAI account, your subscription plan, the relevant payment or transaction, the date of payment and a short explanation of your request.

Please do not send complete credit or debit card numbers, CVV codes or other sensitive payment credentials by email.

EU consumers may use the following format if they wish to exercise a statutory withdrawal right. Use of this exact wording is not required.

To: INOTECHMENT LTD / AskGuardianAI
Email: support@askguardianai.com

I hereby give notice that I wish to withdraw from my contract for the provision of the AskGuardianAI service.

Subscription / Plan: ______________________________
Date ordered: _____________________________________
Customer name: ___________________________________
Customer email: __________________________________
Date: _____________________________________________

The request can be sent electronically to support@askguardianai.com.

We may update this Refund and Cancellation Policy from time to time to reflect changes to our service, billing practices or legal requirements. The latest version will be published on the AskGuardianAI website with the date of the most recent update.

If you have a question about a subscription, cancellation, payment or refund, please contact INOTECHMENT LTD / AskGuardianAI, Company Registration No. HE 428448, Republic of Cyprus, at support@askguardianai.com. Full registered company information is available through the Company Information section of our website.